Support

Navtech offers an outstanding combination of pioneering technology and unbeatable support and service. Our comprehensive support packages ensure you get the best service and performance from your radar solution. We adhere to ITEL processes and provide a convenient customer portal for managing support requests.

Our solutions are deployed in mission-critical applications where downtime isn't an option. Giving you access to our expert customer service team, a support package is vital in maintaining the optimal performance of your Navtech Radar solution.

NAVCOVER PLUS

A comprehensive hardware and software support package for total peace of mind. Work in partnership with our Service Support team to ensure your system operates at its best throughout its design life.

NAVCOVER SOFTWARE

Providing expert support to keep your system operating at its best. Wherever your installation is in the world, our team can connect remotely to quickly resolve any issues.

NAVCOVER HARDWARE

A priority service for hardware repairs in the unlikely event of a problem. The quickest turnaround on return-to-base repairs.

Not sure which package is right for you?

Speak to our friendly team, who are happy to talk you through your options.

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Additional Services

Ensuring optimal performance for your radar solution.

Enhanced Services

A complete package for our system, ensuring uninterrupted functionality and optimal performance.

Giving you access to all the benefits of NavCover+ but with the option to add customised services to maintain the optimal performance of your Navtech Radar solution. Enhanced Services include, but are not limited to, 24/7 service assistance and service levels that align with your organisational needs.

With meticulous attention to detail, it covers every aspect of system support, from scope definition to incident management and request fulfilment. By investing in this support agreement, you’re not only just securing technical assistance, you’re guaranteeing peace of mind. Our fixed price support model ensures predictable costs while delivering exceptional service quality. With dedicated Service Delivery Managers overseeing the process, you can trust that your system will always be in capable hands.

The agreement outlines stringent response time targets and key performance indicators (KPIs) to ensure timely resolution of incidents and optimal system performance. Our KPIs includes service availability targets, incident management availability, and detection performance metrics, ensuring that our support services consistently meet or exceed your expectations.

But it’s not just about fixing problems – it’s also about continuous improvement. Through regular training sessions and updates, we empower your team to maximise the system potential, enhancing operational efficiency and effectiveness.

Overall, this support package isn’t just an expense, it’s an investment in the reliability, functionality, and longevity of your system. With us by your side, you can focus on your core operations, knowing that your critical infrastructure is in safe hands.

Preventative Maintenance

Preventative maintenance is essential to keep your radar solution operating at its best. To ensure continuous operation, Navtech’s radars require servicing every three to five years (depending on the model) to replace a small number of wearing parts.

Since 2022, a new motor, developed in-house by Navtech engineers, directly drives the rotating part within our radar sensors, completely removing all serviceable components to make our newest radar models service-free for 10 years. The new direct-drive motor can also be retrofitted to existing radars.

Existing Navcover Customers

Visit our Customer Services portal to connect with the support team.

Access the latest information on software updates, request training, bespoke development, order parts and more.

Visit Customer Services Portal

Don't have Navcover?

Get in contact with our team to discuss how we can support you.

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